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FAQ

What is mySupermarket?

mySupermarket is more than a price comparison site. We are completely independent from the supermarkets, helping shoppers save 30% on average on each grocery shop. Our free to use site aims to help shoppers save money on their grocery shop.

Our goal is to provide shoppers with a wealth of information to make pricing, promotion and product information as transparent as possible for shoppers. As a consumer champion we are proud to work for the customer to ensure they get the best value for their household, on each and every shop.

Why should you use mySupermarket?

 

Supermarkets are well known for regularly changing their prices making it almost impossible for shoppers to ensure they get the best value on their weekly shop. The differences in price for your favourite products can be huge and can add up to be a big saving. mySupermarket helps you compare prices ensuring you never pay more than you have to. Our shoppers save on average 30% on every shop.

How does mySupermarket work?

 

mySupermarket collects prices directly from the main Malaysia supermarkets and we update our site daily, which means that we have all the latest prices and promotions available for you.

Just like you would with any other online supermarket, you can use us to fill your basket with products. While you shop, we compare your basket in all the retailers and give you the option to switch your basket to the cheaper supermarket. If your prefer not to switch to a cheaper supermarket then you can continue saving money through our smart swaps suggestions and replacements to help you save even more money by buying products that have a Price Per Unit (PPU).

If you prefer shopping or comparing prices on the go then you can download our app (iOS and Android) to check prices wherever you are..

What are the benefits of using mySupermarket?

​​mySupermarket helps shoppers save on average 30% on their grocery shop by comparing thousands of products and suggesting cheaper alternatives. We are an impartial, free to use comparison website to find the best online deals, offers and vouchers.

 
How does the site compare prices?

The goal of mySupermarket is to help you make the most cost effective shop possible. One of the key ways we achieve this is through price comparison.

Throughout the website you will be able to compare the price of the item you are shopping at against the price of the same or very similar products in a different retailer.

We use a complex algorithm to calculate swaps on mySupermarket. A lot of variables are taken into account including item similarity, price, popularity and availability. The system works to find the closest alternative based on the lowest price. 

Our in-house Data Team works daily to ensure that all our price comparisons are linked in the most logical and savvy shopping friendly manner. If you spot a swap that doesn’t look quite right, please email our Customer Support Team here. Be sure to include the full product name that you were swapping and if possible, attach a screenshot.

Our Support Team checks each email received with the Data Team and is happy to make changes based on our customer feedback.

Can I save money even if I don't shop online?

It’s up to you how you use our site: You can order your basket online, print your basket as a shopping list and take it with you to your local supermarket or simply just compare different supermarket prices online.

We also help you find the best online deals, offers and vouchers. While you shop, we compare your basket at all the retailers so we can suggest smart swaps and replacements to help you save even more money. When comparing between stores, our only aim is to ensure that our shoppers get the best value checkout possible.

mySupermarket Retailers?

We are completely independent from the retailers on our site, ensuring that shoppers get the best prices.

We are currently in development stage and we hope to be fully operated by end of 1st Quarter of 2017.

Verifying correct product information.

 

The pricing information on mySupermarket is designed to match the online pricing information of the retailers featured on our site.

We understand that from time to time the price in store may differ from the online pricing. In these instances, we would encourage you confirm the pricing on both the retailer online and mySupermarket online do indeed match.

If you spot a discrepancy, please let our Support Centre know here. They will work to minimise any errors on the site.

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